Shopping Guide
Regarding designated delivery times
If you wish to specify a delivery time, please enter it in the "Add order note" section on the cart page.
Sagawa Express time slots
■ Morning
■ 12:00-14:00
■ 14:00-16:00
■ 16:00-18:00
■ 18:00-20:00
■ 19:00-21:00
Shipping fees
Courier service (800 yen flat rate nationwide)
*Free shipping for product totals of 5,000 yen (tax included) or more
Separate shipping fees may apply for Okinawa and remote islands. (These will not be displayed at the time of order, but we will present the total amount including shipping after calculating it.)
Payment methods
You can choose from credit card, shopping credit, convenience store payment, bank transfer, or atone next-month payment (convenience store/bank transfer).
*Some payment methods may not be available depending on the product. In such cases, we will inform you on the product details page.
●Credit Card
VISA, American Express, MasterCard, and JCB cards are accepted.
・Payment timing/deadline
Charged at the time of product order.
After payment confirmation, products will generally be shipped within 1-3 business days, excluding backordered items.
●Shopping Credit (Interest-free installment payment)
After your order on this site is completed, we will send you an application URL by email within 1-2 business days. Please enter the required information from the URL. Sumitomo Mitsui Card will conduct a screening, and if approved, your payment will be confirmed. Products will generally be shipped within 1-3 business days, excluding backordered items.
*Available for purchases of 100,000 yen (tax included) or more.
*If payment is not confirmed due to the screening results, the order will be automatically canceled.
*The maximum number of installments varies depending on the purchase amount.
*Applicable only to individual customers.
●Convenience Store
Prepayment is required. Please pay within 8 days, including the order date.
Please note that convenience store payment is not available for build-to-order products or orders exceeding 300,000 yen.
The detailed payment method varies by convenience store, so please click on the logo of your preferred convenience store. After payment confirmation, products will generally be shipped within 1-3 business days, excluding backordered items.
●Apple Pay
●Google Pay
●Rakuten Pay
●PayPay
●Bank Transfer
Prepayment is required. After your order on this site is completed, we will send you bank transfer information by email. Please pay within 8 days, including the order date. After payment confirmation, products will generally be shipped within 1-3 business days, excluding backordered items.
●atone next-month payment (convenience store/bank transfer)
atone is a next-month payment service anyone can use immediately. You can pay for all your purchases from the current month at a convenience store or via bank transfer next month.
For more details, click here
●NP Post-payment (convenience store, post office, bank, LINE Pay)
This is a safe and easy payment method that allows you to pay at "convenience stores," "post offices," "banks," or "LINE Pay" after confirming the arrival of your product.
The invoice will be mailed separately from the product, so please pay within 14 days of issuance.
If payment cannot be confirmed after the due date, a handling fee may be added.
For more details, click here
Returns and exchanges
Returns and exchanges due to product defects, etc.
If the delivered product is found to have a defect or flaw, we will accept a return or exchange for a normal product.
Please contact us by phone or through the inquiry form immediately after arrival.
Exchange procedure
1 After you contact us, we will ship a replacement product. A return slip will be included with it.
2 In the meantime, please prepare for the return, such as packing the defective product you are returning.
3 When you receive the replacement product, affix the enclosed return slip to the box you packed in step 2, and hand it to the delivery person on the spot.
*In cases where the product sold is a limited edition item or the last one available, and depending on inventory status, we may not be able to accept an exchange and may instead issue a refund.
Returns and exchanges due to customer's convenience
Returns and exchanges are possible within 8 days of product arrival.
Returns are only accepted for unopened and unused items, provided we are contacted within 7 days of arrival.
Please return the product in the same condition as when it arrived, free from dirt or damage.
Shipping costs are the responsibility of the customer, except in cases of defective products or product discrepancies.
If you return the product with payment on delivery, we will charge you for the shipping cost.
However, for the products listed below, we cannot accept returns due to customer convenience even if they are unopened.
Non-returnable products
・Supplements and other food products, beverages, hygiene products
・Training equipment, aerobic exercise equipment
*Especially for large training equipment, please be sure to check the delivery route and installation location before ordering to ensure that delivery and installation are possible.
If you are unsure, please contact us via email before ordering.
Exchange procedure
- After you contact us, please return the product to the Mail Order Returns & Exchanges Department. You may use any shipping method convenient for you, but please send it in a way that provides a delivery record.
*The shipping cost for returns will be borne by the customer. - Once we receive and inspect the returned product, and if its condition is satisfactory, we will proceed with the return or exchange.
- For exchanges, we will ship a replacement item; for returns, we will process a refund.
*For exchanges, if there is a price difference, we will bill you for the amount due via cash on delivery.
*For refunds, we will ask you for your preferred refund method when we process the return.
Contact information / Return address
Contact by phone
Toll-free number: 0120-29-2701
From mobile phones, etc.: 03-3645-9804
Business hours /
Monday - Friday: 11:00 - 20:00
Saturday: 11:00 - 18:00 (Closed / Sunday)
*On Saturdays, Sundays, and public holidays, calls will be forwarded to Fitness Shop Harajuku for inquiries.
From the inquiry form
> We recommend inquiring from your order history. (Login required)
Alternatively, please enter your order number in the inquiry form and submit it.
Product return address
136-0075
THINK FITNESS Toyo Warehouse, Communications Sales Returns and Exchanges Department, 3F Nippon Express Toyo Distribution Center, 1-5-23 Shinsuna, Koto-ku, Tokyo
About Points
For every 100 yen spent on this site, you will receive 1 point.
From your next purchase, 1 point = 1 yen, which can be used at this online shop. Points are valid for 2 years from the date of issuance.
*Points cannot be used in conjunction with other discount services such as coupons.
*Please note that points will be lost if you cancel your online shop membership.